Healthwatch are the independent local watchdog and champion for people who use health and/or social care services.

Healthwatch report on patient’s experiences anonymously with the aim of establishing the areas of local care which work well and working with care providers to improve the areas which need it.

As they are not directly affiliated with Saxonbrook, Healthwatch can not answer specific queries in relation to your care. They can however provide complaints advocacy support should you feel that you need help in making or a complaint or taking one further.

Phone: 0300 012 122



Independent Health Complaints Advocacy Service (IHCAS)

Through IHCAS, Healthwatch provide free and independent guidance and support for patients in making a complaint, as well as free material such as draft complaint letters and video tutorials to help you get the most out of the complaints process.